Before you buy more leads, find where the ones you already paid for are leaking out.
The Founding Five is a capacity-limited founding cohort for established HVAC/R operators ready to move from diagnosis into active Done For You management.
This is not a mass-market program. It is reserved for right-sized, right-positioned, right-located operators whose leak potential justifies the engagement.
A system that is unsealed cannot be scaled.
Livingry Services is a small team. The Founding Five gives Michael and the Livingry team time to work closely with a small group of operators — proving the Done For You model under real conditions before opening it to a wider market.
The Founding Five is a capacity-limited founding cohort for established HVAC/R operators ready to move from diagnosis into active Done For You management. Founding Five pricing is $1,250 to start, $1,250 as the final performance-trigger payment, and $500 per week after the threshold — half the standard rate. It follows the Done With You implementation, which establishes your operating baseline. Applications are human-reviewed before any follow-up.
Calls. Estimates. Past customers. Referrals. Human-reviewed where judgment matters.
No public calendar. Every scorecard is human-reviewed; fit conversations follow only for qualified companies.
The problem is rarely “not enough leads.”
Most established HVAC companies already have phones, forms, field-service software, office procedures, and capable people. The leaks appear between them:
- 01A caller reaches voicemail and receives no accountable next step — the demand dies before a qualified response.
- 02A valid estimate is sent, then worked inconsistently or not at all.
- 03A completed job never becomes a review, testimonial, or referral opportunity.
- 04A past customer who would have rebooked is never appropriately contacted again — the reactivation gap.
If the next action depends on one person remembering, it is not yet a dependable workflow.
How Done For You works
Done For You (DFY) is active management after the Done With You (DWY) implementation establishes your operating baseline. You cannot skip directly to Done For You: the Done With You phase establishes the collected-revenue baseline and leak-category tracking required for active management.
Step 1 — Done With You (DWY)
Livingry acts as general contractor over implementation. Two standard leak systems (Dropped Estimates, Dead Client Lists) go live. Your Company Operating System Agent is deployed on your own infrastructure. Exit testing confirms everything works. (DWY: $2,500 total — $1,249 at signing + $1,251 at exit testing. Prior DIY $649 credited, leaving $1,851 at exit testing.)
Step 2 — Done For You (DFY)
Livingry Services retains ongoing responsibility for operating, maintaining, and repairing the systems built during onboarding.
The seven-part leakproofing map
Earned value tends to leak at the same seams in most trade operations. This is the map Livingry uses to locate one: the seven layers a single request passes through, from first contact to close. Plain names first; the shorthand we use internally in parentheses.
This is a diagnostic map, not a promise. A pilot does not rebuild all seven layers on day one. It seals the three foundations that cut across them — and measures the result against the ledger.
- 1
Intake capture (the intake layer)
Every inquiry — call, form, or search — receives an accountable state and a clear next action, so nothing sits unowned.
- 2
Leak detection (the detection layer)
Overdue, abandoned, or ownerless work becomes visible instead of quietly disappearing.
- 3
TradeOps context (the TradeOps layer)
Relevant customer, job, asset, and policy context stays connected to the work rather than scattered across tools and memories.
- 4
Routing and assignment (the routing layer)
Deterministic rules assign responsibility. AI may prepare recommendations; a person remains accountable for the decision.
- 5
Escalation and follow-through (the escalation layer)
Exceptions and unresolved commitments reach a responsible person before a customer moves on.
- 6
Field handoff (the handoff layer)
Technicians receive the approved information they need for the work, at the point they need it.
- 7
Close and continuity (the close layer)
Payment, documentation, review requests, and appropriate future follow-up are completed — or explicitly excepted with a reason.
Built for leakproof operators
The owners who get the most from a pilot share one instinct: they refuse to pour more traffic, tools, or automation into a system that already leaks. We call that operating identity a leakproof operator. It is not a membership, a certification, or a badge you earn — just a way of running a business that treats an unsealed workflow as the first thing to fix.
How the Founding Five pilot begins
- 01
Take the scorecard.
Fifteen minutes about your operation and the leaks that cost you the most. Every scorecard is human-reviewed; poor fits get a fast, honest answer.
- 02
Human review.
Livingry reads every scorecard. No bot triage, no public calendar — fit conversations follow only for qualified companies.
- 03
Fit conversation.
A short call confirms authority, data access, volume, capacity, and your internal operator — before any promise is made.
- 04
Baseline and system map.
We sign the engagement and attribution agreements, map your systems of record, extract baseline data, and define eligibility rules, approved scripts, and escalation paths.
- 05
Launch.
The leak systems approved in your implementation go live — validated on test records before touching production data.
- 06
Weekly review.
The approved systems run. Tracking and exceptions are reviewed weekly, and your scorecard arrives every Friday.
- 07
Reconciliation and continuation.
We reconcile the results together. Collected revenue is tracked weekly against your DWY baseline. At the week-four assessment: if the threshold is met, the final performance-trigger payment and weekly fees are billed retroactively and the 52-week exclusivity period begins; if it is not met and both parties extend, work continues unbilled under the same terms; if it is not met and there is no extension, the engagement ends at the initial payment with no further obligation.
From “someone has to remember” to a verified result.
Before
- 1Customer action
- 2System response
- 3Person responsible
- 4Information recorded
- 5Required next action
- 6Failure point
- 7Consequence
After
- 1Trigger
- 2Information captured
- 3Deterministic rule
- 4AI-assisted preparation where useful
- 5Human approval where consequential
- 6External action
- 7Verified result or exception
AI may listen, classify, summarize, or draft. Rules determine what happens next. People retain approval where the action affects safety, price, customer commitments, credentials, privacy, or material business consequences.
What a Founding Five partner receives
- Management of the approved leak systems after the Done With You baseline is established.
- Weekly tracking of collected revenue against the Done With You baseline.
- Performance-triggered billing with retroactive payment at the week-four assessment.
- 52-week exclusivity period once the threshold is met.
- Human-control and exception rules.
- Verified records with source links.
- Weekly executive scorecard, delivered every Friday.
- Weekly 30-minute review with your operating owner.
- Staff orientation and full documentation handoff.
What Livingry needs from you
- A named operating owner with authority and availability.
- Read access or exports from your field-service, CRM, phone, and invoicing systems.
- Accurate baseline information.
- Timely review, approval, and disposition updates.
- Direct payment of third-party tool, messaging, and telephony costs.
- Capacity to serve the work the system recovers.
No public testimonial or named case study is ever required.
A strong fit looks like
- An established U.S. HVAC/R operation with enough inbound demand, estimates, and search reach to create a real recovery opportunity.
- An owner, GM, or operations leader with authority to change workflow.
- Read access or exports from the field-service, CRM, phone, and invoicing systems.
- One accountable internal operator we can work with each week.
- Scheduling capacity to serve recovered work.
- Willingness to use standardized dispositions and join a weekly reconciliation.
- Direct payment of third-party tool and usage costs.
We will decline or defer when
- Someone wants “AI” without a business process owner.
- Leads, estimates, customers, jobs, and paid invoices cannot be identified or exported.
- There is no capacity to serve recovered demand.
- The ask is unlimited customization or unsupervised commitments to customers.
- Livingry would have to make technical diagnoses, pricing decisions, dispatch commitments, or customer promises without authorized human approval.
- The work would require Livingry to perform licensed HVAC services.
Built from the field outward
I spent years as a solo residential contractor in Austin — tools in hand, clients watching, phone buzzing with leads I was paying for and couldn't answer. Thumbtack and HouseCall Pro sent the same leads to my competitors at the same time they sent them to me; I lost jobs I never even knew about. I failed to follow up on estimates in time to close, failed to take the before-and-after pictures, failed to ask for the testimonials, reviews, and referrals. Texas HVAC certification training in 2012, PV solar design-and-install training in 2018 — and probably failed to realize over 30% of my productive capacity, even as a one-man operation.
I spent the following years building software — business apps, then AI agents and payment infrastructure, including three months as Operations Lead at an open-source AI lab. When I started building seriously with AI, I realized the tools that could have saved my contracting business already exist — unevenly distributed, buried under hype, and locked behind institutional budgets most tradesmen can't touch. In 2019 I published a book on Bitcoin and sovereign financial infrastructure; the through-line has always been systems their owners can actually keep.
Livingry installs the operating system I needed in the field: follow-through that does not depend on memory, a person accountable for every consequential action, and records the company keeps. I don't remove the human from the loop — I make sure the loop doesn't break when the human is in an attic. I built this for the contractor I was at 35.
I seek Win/Win/Win outcomes — for the owners, the employees, and the customers. If that alignment isn't possible, I don't act.
This describes training completed and work done. It is not a claim of current HVAC licensure or presently valid certification.
Read why proof should outlive the institution that issued it →Founding Five pricing
Done For You (DFY) is active management after the Done With You (DWY) implementation establishes your operating baseline. You cannot skip directly to Done For You: the Done With You phase establishes the collected-revenue baseline and leak-category tracking required for active management. The Founding Five rate is half the standard reference pricing, shown openly side by side.
| Founding Five | Standard DFY | |
|---|---|---|
| To start | $1,250 | $2,500 |
| Final performance-trigger payment | $1,250 | $2,500 |
| Per week after the threshold | $500 | $1,000 |
Livingry Services does not guarantee revenue, conversion, booked jobs, reviews, time savings, or growth. The diagnostic provides directional findings. The performance-trigger model ties billing to a measured outcome, but no specific result is promised or implied.
Performance-trigger billing — how it works
Collected revenue is tracked weekly against your Done With You baseline. The trigger is 10× collected revenue relative to baseline, measured cumulatively since deployment. Supporting indicators explain why revenue moved but do not trigger billing. At the week-four assessment: if the threshold is met, the final performance-trigger payment and weekly fees are billed retroactively, and the 52-week exclusivity period begins; if it is not met and both parties extend, work continues unbilled under the same terms; if it is not met and there is no extension, the engagement ends at the initial payment with no further obligation.
What Livingry does not do
The pilot never removes the human from the loop. A named person on your team approves pricing, discounts, safety guidance, dispatch exceptions, technical advice, and any nonstandard customer commitment. Livingry does not make technical diagnoses, pricing decisions, dispatch commitments, or customer promises without authorized human approval — and it does not perform licensed HVAC services.
- No licensed HVAC work.
- No pricing or discount decisions without your approval.
- No customer commitments outside approved scripts and consent rules.
- No unlimited customization or unsupervised automation.
Frequently asked questions
Is this an AI receptionist or a collection of AI tools?
No. The Revenue Continuity System is four connected workflows — missed calls, estimates, past customers, and referrals — installed and operated as one system. AI may classify, summarize, draft, and route inside those workflows; people approve everything consequential.
Will Livingry replace our CRM or field-service platform?
No. Your company remains the system of record. The system works around the tools you already run, and anything we build is documented and handed to you.
Do you guarantee revenue?
No. We never promise revenue, lead volume, close rates, reviews, or rankings — at any price. Billing is performance-triggered: collected revenue is measured weekly against your Done With You baseline, and the week-four assessment decides whether the threshold has been met. No outcome is ever guaranteed.
What do we pay, and when?
The Founding Five rate is $1,250 to start, $1,250 as the final performance-trigger payment, and $500 per week after the threshold — half the standard Done For You reference pricing. It follows the Done With You implementation ($2,500 total), which establishes your operating baseline. Direct third-party tool, messaging, and telephony costs are billed separately in your company's name.
What do we pay to start?
The Founding Five rate is $1,250 to start, $1,250 as the final performance-trigger payment, and $500 per week after the threshold — half the standard Done For You reference pricing. It follows the Done With You implementation ($2,500 total), which establishes your operating baseline. Direct third-party tool, messaging, and telephony costs are billed separately, in your name.
Is there a fee-waiver guarantee?
No. Livingry does not offer any fee-waiver guarantee. Billing is performance-triggered: at the week-four assessment, if collected revenue meets the 10× threshold relative to your Done With You baseline, the final payment and weekly fees are billed retroactively and the 52-week exclusivity period begins. If it is not met and both parties extend, work continues unbilled under the same terms; if there is no extension, the engagement ends at the initial payment with no further obligation.
Is Client Reactivation included in the pilot?
Past-customer reactivation is one of the four Revenue Continuity workflows and is part of the Done With You implementation (the Dead Client Lists system). Missed Calls & Slow Response and Lost Referrals & Reviews are available as standard add-ons to the Done With You implementation.
Why is capacity limited?
The Founding Five cohort is exactly five HVAC/R companies. Every partner receives hands-on implementation, monitoring, weekly scorecards, and weekly reconciliation.
What counts as recovered revenue?
Only paid eligible invoices with a complete proof chain: original opportunity, eligibility decision, workflow enrollment, logged contacts, customer response, completed job, paid invoice, and reconciliation approval. Booked appointments, positive replies, and dashboard totals do not count.
Does AI communicate with our customers without approval?
Only within approved workflows, channels, and consent rules. Pricing, discounts, safety guidance, dispatch exceptions, technical advice, and nonstandard commitments always route to a named person on your team.
Can the work be done remotely?
Yes. The program is designed for established U.S. HVAC/R companies able to provide appropriate system access and participate in remote reviews.
Do we have to endorse Livingry publicly?
No. Case-study consideration is optional and requires your explicit approval; anonymized outcome reporting is the default.
What happens if the threshold is not met?
Nothing is billed retroactively. At the week-four assessment, if the threshold is not met and both parties extend, work continues unbilled under the same terms; if there is no extension, the engagement ends at the initial payment with no further obligation.
How does the performance trigger work?
Collected revenue is tracked weekly against your Done With You baseline. The trigger is 10× collected revenue relative to baseline, measured cumulatively since deployment. At the week-four assessment: if the threshold is met, the final payment and weekly fees are billed retroactively and the 52-week exclusivity period begins; if it is not met and both parties extend, work continues unbilled under the same terms; if it is not met and there is no extension, the engagement ends at the initial payment with no further obligation.
What happens if an integration is not technically possible?
The limitation is documented and the parties decide whether to revise the workflow, use an alternative, or stop before unsupported work proceeds.
Five companies. One founding rate. A measured system.
The Founding Five is a capacity-limited founding cohort for established HVAC/R operators moving from diagnosis into active Done For You management — at half the standard rate. Capacity is deliberately limited because every partner receives hands-on implementation, monitoring, and weekly reconciliation.
Every scorecard is human-reviewed. Fit conversations follow only for qualified companies.
Seal the client container.